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HOSPITALITY

The Universe is nothing but an evolving network of relationships

Hotels        Restaurants        Golf Clubs

Everyone in the hospitality industry knows the importance of remembering the names of their guests. A manager of seven Arnold Palmer golf courses once told me that when recruiting staff he doesn’t look for golfers, but those with hospitality experience because they understand that customers return to places where they’re made to feel important and being known by name achieves this.

The gratuities from these loyal customers flow to the owners, managers and staff.

THE PROBLEM

Not everyone in this industry sees himself or herself as being good at remembering names and without training in this area they will never learn how and be professionally held back.

THE SOLUTION

Train the people who train your staff and use my followup package to get them to track their performance, with a reward for the most successful offered as an incentive.

OPTIONS

To unlock the unlimited potential that lies in all of us, I’ve developed these memory sessions that have been successful with more than 10,000 audiences over the past 30 years.

OOPS I FORGOT!

This 45 minute keynote address is a good fit for a breakfast, luncheon or after dinner speech session. It covers the top ten reasons people forget names and the humorous lengths they go to in trying to avoid the embarrassment of admitting they have done this. By involving the audience in my demonstration I show them how simple it is to change… more

MORE CLIENTS MORE MONEY MORE FUN!

Make the people more important than the price and the returns will be more lucrative. I show people how to do this in a 60 minute session….more

MEMORY TRAINING = BRAIN INCENTIVE

This highly interactive, fun seminar works in immediately raising people’s perception of their own capability by drawing on personal achievements
(1 - 2 hours)

REMEMBERING NAMES AND FACES

The single most valuable business, social and intellectual skill is remembering names and faces. This 2 to 3 hour seminar will give your personnel the skills to make those they come in contact with feel welcome and important and therefore spend...more

INSPIRING INFLUENCE

You will often hear people say, “I could never be in sales”, and yet, we all are. Service personnel have an obligation to inspire and influence their guests. This obligation is not just to the establishment but to the guests. Unless you emphasize the importance of this and train them in how to do it, they won’t know how and they won’t do it. Now you can give them these skills in a 3 hour seminar... more

THE BONUS…

Your people will walk away from any one of these sessions with a better mindset, stronger self regard and the practical skills to go on improving. The outcome will be increased customer and employee loyalty, the word will spread and you’ll get a great return on your investment.

GOLFERS ONLY…

BETTER MEMORY BETTER GOLF

This double whammy session works on the mental and the physical, by teaching people how to remember information faster than they can write it down and improve their golf game. I combine my INSTANT MEMORY FOR EXECUTIVES with 15 steps TO BETTER GOLF, in a 2 hour seminar ...more