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AUTOMOTIVE & RETAIL

Opener: “Can I help you?”

Inevitable close: “No thanks, I’m just looking.”

This disengagement occurs in dealerships and retailers around North America all the time. After the “just looking” line is delivered the chance of establishing a buying relationship or closing a sale are slim, with the customer having to contradict themselves or go elsewhere to purchase.

THE PROBLEM

You spent all that money getting them through the front door. You have the goods and the location and you’ve just lost business because your sales associate has missed a key lesson; that it’s all about the initial greeting.

“Most people decide in the first six seconds if they are going to do business with us or not.” (The E-Myth)

THE SOLUTION

It’s easy, the way to make a solid first impression, make someone feel important and therefore influence a sale is to REMEMBER their name.

To unlock the unlimited potential that lies in all of us, I’ve developed these memory sessions that have been successful with more than 10,000 audiences over the past 30 years.

OOPS I FORGOT!

This 45 minute keynote address is a good fit for a breakfast, luncheon or after dinner speech session. It covers the top ten reasons people forget names and the humorous lengths they go to in trying to avoid the embarrassment of admitting they have done this. By involving the audience in my demonstration I show them how simple it is to change… more

MORE CLIENTS MORE MONEY MORE FUN!

How can you increase your ability to influence decisions and prompt people to take action? It’s simple, just make the people more important than the price, and the returns will be more lucrative. I show people how to do this in a 60 minute session….more

INSTANT MEMORY FOR SALES ASSOCIATES

This highly interactive, fun seminar works in immediately raising people’s perception of their own capability by drawing on personal achievements
(1 - 2 hours) ….more

REMEMBERING NAMES AND FACES

This is the single most valuable skill you can give your sales staff. Just imagine the difference it makes when a customer is greeted by name. The affect is immediate and positive for both the customer and the sales person. Compare this with stories of customers returning the following day to collect their purchases and nobody remembering them. I teach people how to do this in a 2 to 3 hour interactive seminar…more

INSPIRING INFLUENCE

The only thing more annoying than hearing the “Can I help you” question is being asked the same question four or five times in a matter of minutes. Strengthen your staff’s memory and this won’t happen. The right mental attitude and engaging technique will increase the chance of making a sale by more than 60 times, and I give them the tools in this 3 hour seminar... more

THE BONUS…

Your people will walk away from any one of these sessions with a stronger mindset, better self regard and the practical skills to go on improving. This will help them in business and in all their dealings with others.

“BETTER MEMORY- BETTER GOLF

“The mental and physical fundamentals of golf are built on memory, Bill Clennan’s Better Memory- Better Golf has to help.” Sandy Kurceba- BCPGA

If you play golf- Laugh your way through this motivational rendition of Rudyard Kipling’s immortal poem as you tee off to improving your game

• Mental Imaging- Memory Fun: Learn how to remember the 15 most beneficial imagines for better golf
• Combines business with pleasure
• Motivational and memory training that begin with golf and continues into the office and board room
• By improving enjoyment of golf, you improve your game- and this carries over to other parts of your life

Testimonials

"It was great, I learned how to use what I already had and I had fun doing it!" Shane Hagen, MGM Ford Lincoln

"Bill, lots of great info, the Mental Filing System is awesome." J. Stychin – Don Folk Chev Olds

“Being a car salesman, immediate memory will help me improve my rapport with customers. Thank you.” Teddy Edwards, Murray Chev Olds

“Great seminar. What a great way to remember people and things. This will go a long way. I recommend this seminar to anyone who deals with customers.” Greg Flom, General Sales Manager, Birchwood Pontiac Buick, GMC

“5 hours – went too fast. A lot of fun, a lot of useful tips - I can’t believe it’s that simple.” Graham Towers, Used Car Sales Manager, Birchwood Pontiac Buick, GMC

“Great course. I meet 10-20 new people every day. This will definitely help. Thanks again.” Steve Johnston, Sales Manager, AUTOWEST

“Bill, I thought it was great. The filing system will help me remember everything without writing stuff down. Your use of humour was great!" Brad Williams, Sales Consultant, Tower Chrysler